Terms & Conditions

Terms & Conditions

PS: Please allow 7 to 14 days for international orders and up to 7 days for domestic orders.

We hope all our customers are completely happy with their Alexandra Hakim pieces. Our aim is to provide every customer with the same excellent level of attention. All of our pieces are handmade by Alexandra Hakim SARL in Beirut, Lebanon. If for any reason you are not entirely satisfied with your order, we will do our best to resolve this.

Returns and Exchanges

For jewellery purchased online at www.alexandrahakim.co, we will be more than happy to offer you an exchange or refund provided that you notify us by email within 5 calendar days from date of receipt of the item of your intention to return the goods to us in its original condition, with the original packaging and sales receipt. Goods must be received by Alexandra Hakim SARL within 14 days from date of receipt of goods.

We cannot offer exchange or refunds if your item has been specially made to order or personalised (e.g. engraved).

Returns

If after Alexandra Hakim SARL has accepted an order from you (acceptance will be communicated via e-mail on receipt of an order), and you wish to withdraw from the contract, you may do so by communicating that wish to us within 24 hours of our acceptance. If you have already received the goods and they are unwanted, you must return the goods to us at your own cost and risk. Please note that the original shipping charges will not be refunded. This will not apply in the case of faulty, damaged or incorrect goods. It is imperative that you notify us within 5 working days of receipt of goods if they are faulty. Provided the goods are returned in the same condition as we supplied them to you, we shall reimburse the full amount.

Price

All prices shown are inclusive of VAT, where applicable.

Complaints

The following terms and conditions do not affect your statutory consumer rights. If goods do not reach you in good condition or are faulty, carriage costs for the affected portion of delivery back to Alexandra Hakim SARL is at our expense. You must contact us to arrange return delivery. Your complaint will be acknowledged within 5 working days and we will keep you well informed about progress. Alexandra Hakim SARL will only credit you for the items that have been damaged or are faulty upon safe receipt of the goods into our hands. Refunds will be furnished within 30 days of the agreement to refund.

Delivery

Alexandra Hakim SARL cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.

To amend an order or delivery address, please contact us immediately. We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed. An order may incur additional charges if a change of delivery address is requested after the goods have been despatched. Items will be shipped through UPS.

 

Product images and descriptions

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.  Our pieces are purposefully handmade one by one so that no two pieces are identical. All product information and technical specifications contained in Alexandra Hakim SARL are for guidance only. No responsibility can be taken for errors or omissions.

Security

We use Areeba SAL to collect and process transaction information.  Their security policy can be found by following this link: http://areeba.com/english/privacy-policy

Termination

Alexandra Hakim SARL reserves the right to abort access of our Internet services if you behaviour is found to be discordant with these terms and conditions at any time.

Copyright

All products sold by Alexandra Hakim are copyright of Alexandra Hakim SARL.  No permission is given by Alexandra Hakim SARL in respect of the reproduction or use for commercial purposes of any brand names, logos, photographs, product names, designs and any other material shown on the website. ALL RIGHTS RESERVED.

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